Auriga launches Bank4ME and announces a new international acquisition

A new solution, “Bank4ME” designed to ensure that the branch is always operational but remotely, at a time when it is particularly important to offer this service to bank customers. An international acquisition thanks to which it will be able to offer to its customers the possibility to managing centrally the security of the devices by protecting, monitoring and controlling the assets.

Auriga, corporate member of Fintech District, has two important pieces of news to share. Vincenzo Fiore, CEO of Auriga, explains them in this interview, also announcing the will to accelerate international development.

As a company that is always attentive to innovating and responding to market needs, have you recently launched solutions to help banks deal with the coronavirus emergency and minimize its impact?

In the current scenario, bank branches, as an essential service for citizens and businesses, must play a key role, not only in terms of economic support in an unprecedented period, but also, and above all, in terms of accessibility to financial services.

As a result of recent social distancing provisions, several of our client banks have pointed out to us the need to guarantee continuity of the services offered to their clients and their full efficiency, while guaranteeing at the same time, adequate levels of security for both clients and employees.

Digital technologies represent a strategic solution in this context, because they not only guarantee the full efficiency of services, but also allow to preserve the human component and take advantage of the advice of banking professionals.

Our Bank4ME solution – one of the modules of our NextGenBranch proposal – has adapted itself to this situation since it is designed to ensure that the banking branch is always operational remotely.

Through a platform station, present in a reserved area of the branch and accessible to customers after recognition, you can access all the services of your bank in self-service assisted mode and interact with the bank’s consultants in videoconference, in a secure and personalized way.

What are the main advantages of this solution?

Bank4Me allows you to:

  • guarantee the continuity of the services offered to the client (consultant always available, remotely, as in a branch) and at the same time safeguard the health of both employees and clients, keeping in line with the imposed obligation of social distancing;
  • enable smart working for employees, operators and managers in branches, who until now have generally been denied the possibilityof continue working;
  • reduce the management costs of the branches and make them more flexible by freeing the offer of consultancy services from the physical presence of the manager and safeguarding the levels of service availability and customer experience.
  • make the consultancy relationship more efficient and also promote a growing digitalization of services, with a view to greater multigenerational inclusion

Bank4ME extends our NextGenBranch proposal, thanks to which the branch is transformed into a consultancy space with added value. A modern and technological branch, open 24 hours a day every day, where the customer can access all services in self-service mode without giving up consulting support or assistance in real time, but having it delivered in an innovative way.

Bank4ME also responds to the urgent need of banks to maintain their presence on the territory, while reducing branch management costs and breaking down the existing barriers between the physical and digital world, thanks to the use of technology.

What other news about your company?

Auriga recently announced the acquisition of Lookwise Device Manager (LDM), a modular cybersecurity platform and business unit of S21Sec, a leading European security services specialist and part of Sonae IM, Ventur Capital focused on cybersecurity, retail and telecommunications technology investments.

The agreement provides for the acquisition and integration of LDM expertise and technology in Auriga’s business. The acquired unit, based in Madrid, Pamplona and Mexico City, brings with it a proprietary platform capable of providing the most advanced and effective countermeasures to defend against cyber threats, malware and hacker attacks. Auriga also acquires the LDM client portfolio, while working with S21Sec to offer expanded cybersecurityconsultancy to customers and prospects.

Recognized worldwide as a solution to respond to the latest malware attacks, LDM received the ATM Cyber Security Excellence Award at the ATM Customer Experience & Security Summit in 2018.

How does this acquisition enrich your offer and what benefits does it bring to your customers?

By integrating LDM with the WWS suite, Auriga offers its customers the ability to manage the security of devices (such as ATMs, POS terminals, critical infrastructure control systems) centrally by protecting, monitoring and controlling assets.

In this way we can significantly develop the most effective cyber risk management and prevention capabilities for our customers, that in turn can protect the digital financial services offered through their channels. All with a minimal use of resources and time.

The acquisition responds to Auriga’s international growth strategy, which also sees its network of offices extended to Madrid and Mexico City, as well as its desire to invest in a sector such as cybersecurity which, in the light of the advent of a digital transformation economy and the proliferation of cyber threats, is becoming an increasingly strategic priority for banks.

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Author: Tudor Sava

11 Maggio 2020